Customer Support
Get in Touch with KAKKAVO Support
At KAKKAVO, we strive to bring you the finest premium dragees and chocolate confections with an uncompromised experience. Whether you have a question about an order, want to inquire about customized corporate gifting, or need assistance with your shipping tracking, our dedicated support team is here to help.
How Can We Help You Today?
Order & Shipping Inquiries
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Melt-Free Assurance: Because premium chocolate is sensitive to temperature, all our shipments are packed with thermal insulation and cooling gels. If your order arrived compromised in transit, please contact us immediately with a photo of the package.
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Tracking Your Order: Once shipped, tracking details are sent directly via email/SMS. Standard delivery takes 2–5 business days depending on your region.
Corporate & Bulk Gifting Looking to design bespoke chocolate gift boxes for an event, wedding, or corporate milestone? Reach out to our concierge desk directly for customized packaging options, custom flavors, and tiered bulk pricing.
Contact Channels
For the fastest resolution, please include your Order ID (e.g., #KK-1001) when reaching out to us.
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📧 Email Support: thehouseofkakkavo@gmail.com (We respond to all emails within 12–24 hours)
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💬 WhatsApp Concierge: +91 7888791505(Available Monday to Saturday, 10:00 AM – 7:00 PM IST)
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📍 Headquarters: [House no. - 2419, 1st Floor, Block- C, Aerocity, Mohali, Punjab, pincode - 140603, India]