Privacy policy

Last Updated: May 23, 2026

Welcome to The House of Kakkavo (thehouseofkakkavo.com). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our homemade premium chocolates, or use our related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with these terms, please do not use our platform.

1. Data Fiduciary Identity For the purpose of India's Digital Personal Data Protection (DPDP) Act, the data fiduciary controlling your data is:

  • Brand Name: KAKKAVO

  • Legal Entity: The house of Kakkavo

  • FSSAI License No: 22126676000422

  • Registered Office: House No. 2491, 1st Floor, Block C, Aerocity, Mohali, SAS Nagar, Punjab, 140603, India.

2. Information We Collect We collect personal data to process your orders, ship your chocolates safely, and provide a premium shopping experience.

  • Identity & Contact Data: Name, shipping/delivery address, billing address, phone number, and email address.

  • Transaction & Financial Data: Details about the premium chocolates you purchase, order history, billing preferences, and payment confirmations. (Note: Your financial details are securely processed directly by our RBI-authorized third-party payment gateways; KAKKAVO does not store your raw credit/debit card numbers or net banking credentials).

  • Technical & Device Data: IP address, browser type, device type, network connection, and how you interact with our online store (collected automatically via Shopify cookies and pixels).

  • Communication Data: Information shared when you contact our customer support team via email, contact forms, or WhatsApp.

3. Purpose of Processing Your Data We process your personal data under legitimate legal grounds to:

  • Fulfill Our Contract: Process payments, manage shipping logistics pan-India, and deliver fresh chocolates to your doorstep.

  • Communicate With You: Send order confirmations, tracking updates, and respond to your customer queries.

  • Improve Your Experience: Tailor our website layout, manage stock levels, and understand user preferences.

  • Marketing (With Consent): Send you promotional offers, seasonal gifting updates, and new chocolate flavor launches. You can opt out of these at any time.

  • Security & Compliance: Prevent fraud, secure our payment gateways, and comply with statutory tax, food safety (FSSAI), and e-commerce laws in India.

4. How Data is Shared We do not sell your personal data. We share your information only with trusted partners necessary to run our business:

  • Shopify: Our e-commerce platform host, which processes data globally on our behalf to run this storefront safely.

  • Logistics Partners: Indian courier services (e.g., Delhivery, Bluedart, Shiprocket) so they can physically deliver your chocolate orders.

  • Payment Processors: RBI-regulated gateways (e.g., Razorpay, PayU, Cashfree) to securely capture payments.

  • Legal Authorities: Only when mandated by Indian law or to protect our brand against fraudulent activity.

5. Your Rights Under India's DPDP Act As an Indian data principal, you hold specific rights regarding the digital personal data we maintain:

  • Right to Summary: You can request a summary of the data we hold and how we process it.

  • Right to Correction & Erasure: You can ask us to update inaccurate data or completely delete your personal profile (subject to legal or accounting retention limits, like tax invoices).

  • Right to Withdraw Consent: You can withdraw your consent for tracking cookies or marketing emails at any time by writing to our Grievance Officer at the email listed below.

  • Right to Nominate: You have the right to nominate any other individual to exercise your data rights in the event of your death or incapacity.

  • Right to Grievance Redressal: You have the right to escalate data issues directly to our named Grievance Officer.

6. Children's Privacy Our chocolates are loved by all ages, but our website is intended for users who can form legally binding contracts under Indian law. In compliance with the DPDP Act, we do not knowingly collect or process personal data of minors under the age of 18 without verifiable parental consent. If we discover a minor has provided data without consent, we will delete it immediately.

7. Data Retention & Security

  • Security: As a Shopify-powered store, your data is protected using standard Secure Sockets Layer (SSL) encryption. While we implement strict security layers, no internet transmission is 100% secure. Please keep your login credentials private.

  • Retention: We retain your data only as long as necessary to process your orders, maintain business accounting records, or comply with legal obligations in India.

8. Grievance Redressal Mechanism In compliance with India's Consumer Protection (E-Commerce) Rules and DPDP Act, any grievances, data access requests, or complaints should be directed to our designated Grievance Officer:

  • Name of Officer: Vandana Gupta

  • Email Address: thehouseofkakkavo@gmail.com

  • Mailing Address: House No. 2491, 1st Floor, Block C, Aerocity, Mohali, SAS Nagar, Punjab, 140603, India.

Acknowledgment: We will acknowledge all grievances within 48 hours and work to resolve them within 30 days.